Crappy customer support… Are unable to arrive at financing manager. Come re-finance processes. Turned-in all of the documents, overlooked 5 closings. However waiting! Taking a loss. Cumbersome customer service. Crappy deal! Exactly how performed it visited 4.5 mil within the conversion? Ask your Says Attorney Place of work.
It keep animated us to the newest financing processors
Terrible support service. I have already been speaing frankly about an effective refinance as the no closer to closing than I happened to be in June. Customer service is a tale. They just import us to each person, i am also bounced as much as particularly a baseball. Extremely disappointed and you may frustrated and in the morning swinging my mortgage at the earliest opportunity. Don’t recommend New Rez at all.
My mortgage was with Ditech also it is actually sold to help you The new Rez
Don’t use NEWREZ….biggest mistake You will find generated. Already been looking to refi. Due to the fact Get it is now October still prepared. I’ve sent an identical papers in several times. Cannot visited individuals by phone. My loan is actually acknowledged two months back still waiting. The firm try a joke go in other places.
The brand new Rez is the bad mortgage company!! Brand new Rez entitled and you will open to refi my loan in the good lower interest. The mortgage Officer Ryan told me it might be effortless “not a problem”. The guy plus said its not necessary for another appraisal as the financing was only 1 year dated and now we were not providing any more money out! HA… 5 months after they are asking for docs they already have. The mortgage Processor chip usually do not comprehend the docs We upload on the safe site. The latest undoubtedly worst lender You will find actually ever caused! Save yourself new rage and acquire some other financial!!
NewRez/Shellpoint obtained our home loan from Ditech. Earliest commission to help you NewRez was a student in , and therefore we establish via the NewRez website to have automated money for the to begin each month. All the ran better up until . It never took the latest payment which was supposed to be pulled from our savings account! I don’t notice up until we got a visit towards regarding specific strange number saying they were NewRez, don’t communicate with him or her even as we don’t recognize the number. Looked at the membership on the web via the website and you may reduced and you will view new Oct commission had not already been immediately gotten! Had with the cell phone which have NewRez customer support quickly to obtain aside that was going on and you may was advised it absolutely was certain type of “glitch”. Mind you, money having been going getting percentage really well due to the fact ! There was an abundance of cash in the family savings because of it! I talked that have several additional people to the , towards 2nd individual using percentage over the phone which have the new report of the lady there could well be no late charge, zero fee therefore would be ACH. It’s now as well as on the webpage it is exhibiting myself that it’s a keen unapplied payment! What the deuce, this is actually the Oct 1 percentage and ought to was in fact applied as such Immediately for the . Therefore we log in to the device again with them now and ask what’s happening? Is informed you to definitely she would immediately consult it is used on brand new Oct commission and you may “you are not later” We called our very own financial after conversing with NewRez towards the and you may the financial institution said “zero attempt during the payment had been requested of the NewRez/Shellpoint, it (the lending company) aren’t stopping any commission so we possess enough currency to pay for cuatro numerous years of payments”! I’ve below 1 year leftover about 1st mortgage and are also undoubtedly considering visiting the state attorneys general’s office, the better business agency, hiring a lawyer and meaningful link spending that it of today. Our on the web account that have NewRez reveals another payment becoming auto-reduced is placed to own Nov step 1, however if we attempt to look at the booked automatic repayments, it tells us we can’t as the account is actually “delinquent”. This is so that completely wrong into of many accounts! I’ve Never been late inside the 31 years with these financial payment so we enjoys the best credit score more 850! Are they now likely to fuck the credit rating? Abstain from Them!